Khalid Chefi | IT Support Engineer

About Me

I'm a 22-year-old IT professional from Casablanca, Morocco, with a degree in English Studies from FLSH Ain Chock. My passion for technology and continuous learning has driven me to build expertise in Microsoft cloud solutions and enterprise support.

With professional experience in content moderation, customer support, sales, and technical support at companies like Majorel, CALLS EXPERTS, and Teleperformance, I've developed a unique combination of technical expertise and exceptional communication skills.

I specialize in Microsoft 365 administration, Azure cloud services, endpoint management with Intune, and providing enterprise-level support for Exchange and Teams environments.

2+ Years Experience

5+ Certifications

3 Languages

Skills

Technical Skills

Microsoft 365 Administration 95%

Microsoft Intune / MDE 90%

Microsoft Azure 85%

Exchange & Teams Support 95%

Windows & macOS Troubleshooting 90%

Networking (TCP/IP, OSI) 80%

Interpersonal Skills

Customer Service Excellence Team Collaboration Problem Solving Communication Technical Documentation Mentorship Process Optimization SLA Compliance

Language Skills

🇬🇧

English

C1 - Advanced

🇫🇷

French

B2 - Upper Intermediate

🇲🇦

Arabic

C2 - Native

Work Experience

MS Exchange and Teams Support Engineer

Sep 2023 - Nov 2025

Teleperformance

Provided enterprise-level support for Microsoft Exchange and Teams environments
Resolved complex issues related to mail flow and hybrid configuration
Managed Teams collaboration platform support and troubleshooting
Ensured SLA compliance and maintained high customer satisfaction
Contributed to technical documentation and process optimization

Exchange Online Microsoft Teams Hybrid Config Mail Flow

MS Intune and MDE SME

Oct 2023 - Sep 2025

Teleperformance

Acted as Subject Matter Expert for Microsoft Intune at enterprise level
Supported enterprise clients with endpoint management and policy configuration
Managed Azure integration and cloud-based security solutions
Provided expert-level troubleshooting and mentorship to team agents
Collaborated with Microsoft engineers to resolve advanced cloud support cases

Intune MDE Azure AD Endpoint Management

Sales Representative

Jun 2023 - Sep 2023

V12 Software

Managed full sales cycle from prospecting to closing deals with car dealerships
Identified and qualified potential automotive dealership clients through research and outreach
Conducted product demonstrations and presentations to decision-makers
Built and maintained strong relationships with dealership managers and owners
Achieved sales targets through effective negotiation and closing strategies

B2B Sales Prospecting Deal Closing Automotive Industry

Customer Service & Cold Calling

Jan 2023 - Jun 2023

Calls Experts (Freelance)

Provided comprehensive customer support for inbound and outbound campaigns
Handled customer inquiries and resolved issues efficiently
Supported outreach efforts and maintained service quality standards
Ensured customer satisfaction through effective communication

Customer Service Sales Communication

Certifications

Microsoft 365 Certified Endpoint Administrator (MD-102)

Microsoft

MS Azure / Intune / MDE / M365 advanced administration

Introduction to Microsoft Azure Cloud Services

Microsoft

MS Azure cloud solutions foundations

M365 Outlook Foundational

QA

MS Outlook advanced configuration and troubleshooting

Cisco's Networking Fundamentals

Cisco

Network configuration, security, and architectures

Education

B.A. in English Language Teaching and Learning

FLSH Ain Chock, Casablanca

GPA: 3.9

Specialized in language acquisition research and EL teaching methodologies

Baccalaureate - SVT

Moulay Idriss I, Casablanca

Science and Life Sciences track

Get In Touch

I'm always open to discussing new opportunities, technical challenges, or just having a chat about technology!

Email

khalidchafi2385@gmail.com

Phone

+212 615608807

Location

45 Oum Rabiaa, Oulfa, Casablanca, Morocco

LinkedIn

linkedin.com/in/khalid-chefi